Frequently Asked Questions (FAQ)
About Our Clothing
Q: What sets Alexander Wang clothing apart?
A: Alexander Wang is renowned for blending luxury fashion with a touch of streetwear edge. Our collections are known for their innovative designs, exceptional craftsmanship, and the use of high-quality materials. Each piece reflects a commitment to pushing fashion boundaries while maintaining wearability and comfort.
Q: Where is Alexander Wang clothing made?
A: Our clothing is designed in our New York City studio and produced globally. We partner with carefully selected manufacturers that meet our high standards for quality and ethical practices.
Ordering
Q: How can I find my size?
A: Please refer to our detailed sizing guide available on each product page. It includes measurements and size recommendations to help you find the perfect fit. If you’re still unsure, our customer service team is happy to assist with personalized sizing advice.
Q: Can I make changes to my order after placing it?
A: We strive to process orders quickly, which means there’s a limited window to make changes. If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is in processing, we cannot guarantee changes can be made.
Shipping
Q: Do you offer worldwide shipping?
A: Yes, Alexander Wang offers international shipping to many countries. Shipping costs, taxes, and estimated delivery times will be calculated at checkout based on your location.
Q: How do I track my order?
A: After your order has been dispatched, you’ll receive a shipping confirmation email containing a tracking number. You can use this number to track your package’s journey to your door.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery. Some items, such as final sale products, may not be eligible for return. Please check our return policy page for detailed information.
Q: How do I exchange an item?
A: If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the replacement. This ensures the fastest service and availability of your desired item.
Care Instructions
Q: How should I care for my Alexander Wang garments?
A: Care instructions vary by product and material. We recommend checking the care label on each item for specific guidance. Generally, it’s best to follow gentle washing and drying methods to preserve the quality of your clothing.
Contact Us
Q: How can I contact customer service?
A: Our customer service team is here to help with any questions or concerns. You can reach us by email at support@alexanderwang.com, or through our website’s contact form. We aim to respond to all inquiries within 24 hours on business days.